Satisfaction Guarantee:
The parts team at Kemper wants to make sure you are 100% satisfied with your order! If for any reason something is different than what you expected, please call us: (484) 514-2297 or email: [email protected]
Returns and Refunds:
We must be notified within 15 days of receipt of your shipment or return will not be accepted. Upon notification, you will be given a Return Goods Authorization (RGA) Number. This number must accompany all returns. Any unauthorized return will be sent back to you at your expense. Please specify reason for return and if you want the item replaced or refunded. We do not accept COD returns and shipping and handling costs are not refundable. All products must be unused, or items are not returnable. All items must arrive here within 10 days of RGA issuance, otherwise the return is void. Be sure to properly pack and insure the returned merchandise. Include a note, and if possible, a copy of your invoice so we can properly issue credit for the returned item. All returns are subject to a 25% restocking fee. Any refund will be provided as a credit to the credit card used at the time of purchase. Legitimate refunds would be for product only and would not include freight. Refunds would be credited within 5 business days upon receipt of “like new,” uninstalled and damage free merchandise, to be determined upon inspection after return is received.
Damage Claims:
Don’t sign for any motor freight delivery until inspected. Inspect your order immediately and report any damage directly to the carrier. If your package appears to be damaged, open it in the presence of the carrier. Have them note any damage on their delivery record. Always inspect your order on arrival. If damaged keep the original carton and packing materials for the carrier to inspect.
Special note for motor freight shipments – if you sign the delivery receipt without noting any damage, you forfeit your claim if you discover damage that occurred during shipping. If the crate/pallet looks damaged, note “possible concealed damage” on the shipping receipt. Once you sign under “received in good condition” the parts are yours.
Shortages:
Compare your invoice and the merchandise to assure that you received all the merchandise you ordered. All shortages must be reported to us within 3 days of receipt of shipment. Use care upon unpacking your merchandise. Make sure that you open any small boxes and unwrap all packing materials to confirm you have what you ordered.
Backorders:
Your entire order may not have been in stock at time of shipment. Those items indicated as backorder (B/O) on your packing list will be shipped as soon as possible. To cancel any backorders, call our parts department: (484) 514-2297. Otherwise, the backorder will remain open indefinitely until the part is back in stock. If you do not want the part but have not canceled your backorder and it ships, you will be responsible for all returns, restock and reshipping charges.
Privacy/Security:
Your payment and personal information is always safe at quarryparts.com. Our secure sockets layer (SSL) software is the industry standard for secure commerce transactions. It encrypts your information including credit card number, name and address so it cannot be read by others. Quarryparts.com respects and is committed to protecting your privacy. We may collect identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including IP address, cookie information and the page(s) you visited. Rest assured, we will not sell your identifiable information to anyone.
